Refund policy

We are producing & packaging daily, which means only the cacao that meets our strict quality standards will make it out the door. Creation Cacao are unable to exchange/refund change of mind orders. We are not able to accept returns for any reason due to the perishable nature of our products.

However if your package arrives damaged we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@creationcacao.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.